Client Service Manager - Commercial Insurance

Job description

The Opportunity: The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while building long term relationships with our clients. This is a Hybrid role based out of our Toledo or Cleveland office. In This Role You Will Execute On: - Serve as the lead service contact to clients for assigned book of business. This includes oversight of all client service needs and ensuring support team engagement including responsiveness, deadlines and escalation needs. - Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards. - In collaboration with sales staff, direct onboarding of new clients ensuring client files and agency management system information is thorough and accurate. - Maintain a 96% or higher client retention ratio while also consistently working to pursue opportunities for growth within the existing book of business. - Maintain and enhance relationships with clients, carrier partners, vendors, internal teams and other stakeholders to strengthen relationships with th...