Hospitality Concierge

Job description

Hospitality Concierge - Public Relations, Patient Experience Guest Services Department at Covenant Children's Hospital in Lubbock, TX Schedule Details: Part Time, Night Shift, 20 hours a week including availability or flexibility to work weekends and holidays as scheduled, based on operational and departmental requirements ***Please note that this position is onsite and therefore requires the ability to commute to Covenant Children’s Hospital in Lubbock, TX.*** The Hospitality Concierge is the welcoming heartbeat of the campus — delivering true second‑mile service by creating an inclusive, patient‑centric experience that lives our promise: “Know me. Care for me. Ease my way.” As the very first point of contact, the Hospitality Concierge sets the tone with warmth, professionalism, and calm confidence, guiding patients, guests, and caregivers through every step of their visit. Armed with expert knowledge of hospital services, campus layout, and the surrounding community, they seamlessly provide wayfinding, access support, and real‑time problem solving, often going above and beyond with personal escorts, thoughtful follow‑through, and proactive “see something, say something” care. Fro...