Sr. Analyst Operational Technology

Job description

The Opportunity The Senior Analyst, Operational Technology is responsible for supporting all Information Technology Services (ITS)–governed Operational Technology systems, providing both technical and business process support to the Chartwell computing community. This role is driven by a strong customer service mindset and a commitment to enabling Chartwell residences to spend minimal time on systems and administrative processes, allowing them to focus on what matters most—delivering exceptional care to residents and their families. The Senior Analyst prioritizes work in alignment with Chartwell’s service standards of Safety, Respect, Efficiency, and WOW, and operates in accordance with Chartwell’s internal control standards, policies, and procedures to safeguard sensitive personal health and financial information. Within the Operational Technology domain, the Senior Analyst supports the procurement, configuration, optimization, and ongoing support of Chartwell’s operational systems, including telecommunications, emergency help call systems, access control systems, and security camera systems . The role works closely with the internal Service Desk, broader IT teams, vendors, and bu...