Residential Mortgage Assistant Sales Manager

Job description

Overview: Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager. Must adhere to the requirements of federal registration under the SAFE Act. Primary Responsibilities: - Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager. - Manage the training process for the Loan Counselors including program development and on-going coaching/mentoring and problem resolution. - Promote the Bank’s image in the marketplace through participation in various community events. - Assist in the coordination and presentation of marketing materials. - Respond to customer inquiries and complaints. - Participate in weekly management support team meetings and follow up on any issues that need to be addressed. - Keep abreast of changes and trends related to responsibilities of Loan Counselors. - Assist in the usual managerial authority concerning staffing, performance appraisals, promotions, hiring, and terminations. - Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. - Promote an environment that supports belonging and reflects the M&T Bank brand....