Residential Concierge (Nights) - Brentford

Job description

Join Our Team as a Concierge!: Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team in Brentford. If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you. - Location: Brentford - Annual Salary: £26,000 - Hours/Working Pattern: Monday to Friday, 11pm-7am What You'll Be Doing: - Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests. - Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns to the building manager as needed. - Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety. - Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up. - Maintain Presentation: Keep the concierge area and lobby looking presentable. - Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing. - Local Knowle...