Service Manager Two Rivers

Job description

Job DetailsJob Location: Two Rivers - Two Rivers, WI 54241Position Type: Full TimeEfficiently manages and directs all aspects of the Service Department operation to ensure that all key measurables are met in a timely manner. These include, but are not limited to, sales volume, profitability, cus Essential Functions: 1. Promptly waits on customers both over the phone and at the counter. Advises customers of repairs needed and estimated costs. Schedules all service work and assigns to the Technicians. 2. Oversees work performed for quality assurance and to ensure high levels of customer satisfaction. 3. Reviews and charges out all service tickets, customer, internal and warranty in a timely, profitable manner. 4. Assures that repair orders are paid for in a prompt manner. Works with other R&S staff on recovering past due accounts receivable. 5. Promotes R&S current marketing programs to continually drive sales. 6. Conducts annual performance reviews for Service Technicians and Service Writers. Schedules and supervises Service staff on a daily basis. 7. Works with HR Manager and Regional Aftermarket Manager (RAM) on any staffing decisions and/or concerns, as needed. 8. Stays up-to-dat...