Customer Support Representative - Pest Control

Job description

Description Aruza is a people-focused organization dedicated to providing exceptional pest control services while fostering personal and professional growth for our team members. We are a dynamic and fast-growing organization at the forefront of transformational change. We are committed to process improvement, innovation, and building a talented team to drive our mission forward. The overall objective of this role is to act as a customer account manager, focusing on overall customer satisfaction, ensuring complete care and retention of current customers. Additional primary responsibilities of this role are to satisfy customer requests through phone calls, text messages, emails, or other means of communication. Representative will also help drive lead generation and assist in collections efforts. Primary Responsibilities: Knowledge / Skills / Abilities (KSA) - Primary areas of responsibility include, but are not limited to the following: - Interact with customers via telephone, email, text, or in person to provide support and information on products or services. - Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assig...