Team Leader Network Operational Center

Job description

POSITION SUMMARY: We are currently looking to hire a Network Operations Center (NOC) Team Leader for our RIBON IP/ Optical NOC in Germany.. The position is responsible for managing a 24x7 team that monitors customer IP & Optical networks and facilitates the incident and problem management process, including escalations to higher tiers. This role serves as the critical bridge between tier-1/2 engineers and management, ensuring strict SLA compliance The Team Leader for an IP/Optical NOC manages a 24/7 technical team that responds to system-generated Alarms and/or notifications from customers and is responsible for handling those from creation through to resolution. This role plays an important part in the technical aspects of the ITIL service delivery. This may be focused on one or more of Operational Strategy, Incident Management, Change Management, Service Requests, Event Management and Problem Management. The position is responsible for maintaining and developing the technical skills required to provide these services to our customers in accordance with our performance. Qualified candidates will be dedicated to enhancing the Ribbon NOC team and will work under the guidance of expe...