Customer Care Specialist

Job description

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey? We are looking for a tenacious, detail-oriented, and service-motivated Customer Care Specialist to join our Global Customer Experience team. In this role, you will act as the "SLA Champion" within our "follow-the-sun" structure. We are looking for a Customer Care Specialist who functions as our SLA Champion and Case Defender. As the first point of contact, you will manage both technical and non-technical inquiries across our email and voice-based support systems. You aren't just answering tickets; you are a queue commander, ensuring our Suppo...