Customer Excellence Officer

Job description

Location: Abbotsford, Yarra Falls (Hybrid) Start date: 4th June: In this position, you’ll be based in Abbotsford office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. We give you a world of potential - Do you like helping people? - Are you good at communicating with people? - Do you accurately follow processes? - Would you like to belong to a first class, friendly customer service team? - Free onsite parking and gym. A role you will love: You’ll join a friendly, high-performing Utilities Customer Service team, acting as the first point of contact for customers via phone, email, and webchat. Your focus will be delivering excellent customer experiences through accurate processing, strong communication, and strict adherence to established processes. Find out more about Computershare Utility Services . Some of your key responsibilities may include: What will you bring to the role? - Respond to customer enquiries via phone, email, and webchat, consistently exceeding customer expectations - Achieve first-call resolution by following defined processes - Ident...