Bilingual Patient Access Coordinator (Spanish)

Job description

Job DetailsLevel: EntryJob Location: Florida Innovation Tower - Orlando, FL 32804Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: Day ShiftJob Category: Customer ServiceDue to the high volume of applicants for this position, we are not able to provide individual updates on applications. We will contact you directly if your application is selected for an interview. We appreciate your patience and understanding. Job Summary: The Patient Access Coordinator is a remote position that handles all incoming telephone calls efficiently, and in a timely manner. This individual is responsible for triaging calls throughout the organization. If you are qualified for and interested in this role, please apply. Key Accountabilities: Number of calls per day, average handle time, schedule adherence, quality, and abandon rate. Essential Duties: Answer inbound calls in a fast paced environment. Acts as the first point of contact for patients needing assistance. Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient. Demonstrates professionalism and patience when handling calls. Maintains department productivity l...