CEC Records and Document Specialist/ Woodward, (1386)

Job description

Scheduled Hours: Monday- Friday 2000-2400 with other shifts as needed. Location: Woodward: JOB SUMMARY: Communicates with customers, including patients, physicians, clients, providers, and internal customers and provides accurate and timely resolution. Performs clerical and administrative duties under general supervision. Ensures accurate and timely resolutions of clerical duties for all internal and external customer requests within the authority of Client Engagement. Ensures customers receive exceptional service when responding to telephone, email, or written inquiries. Prepares images, indexes, and performs Quality Assurance (QA) for requisitions, attachments, insurance cards, and Explanation of Benefits (EOBs) from commercial insurance carriers. Works missing requisition reports. Maintains onsite records storage area for the Business Office and assists Legal Services in document destruction/storage as needed. ESSENTIAL FUNCTIONS: 1. Process Client Engagement Department mail. a. Pick up and distribute Client Engagement Department Mail from the 1 st floor mailroom. b. Distribute outgoing Client Engagement mail as appropriate. c. Research and mail outgoing patient reports. 2. Resp...