Contact Center Rep (On-Call)

Job description

Contact Center Rep (On-Call) Department: Federal Services: Employment Type: Contract / Temp: Location: Dallas County, TX: Compensation: $20.00 / hour: Description: TeleSolv Consulting has an opportunity to support a state government program as an On-Call Contact Center Representative . This position is on an as-needed basis and hours will vary based on program demand. This is a remote role, and all applicants must be willing/able to work various shifts between 7 am and 7 pm covering Eastern Time Zones in the US. Candidates will work directly with the public, handling inquiries, handling inbound inquiries via phone, email, and chat in a timely and professional manner. This person must possess a reliable laptop or computer and with hardwire connection to consider for this role. Responsibilities: Qualifications: - Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures. - Handle inbound inquiries via phone, email, and chat in a timely and professional manner. - Share only approved and verified information and ensure all communications comply with program and company policies. - Accurately document all customer inter...