Member Services Navigator I -Mount Sinai Solutions

Job description

Our navigators support membership-based health centers. Our patients are members, and Navigators help members phone, chat, and e-mail to navigate the healthcare system -- starting with the services available at our health centers, and extending to the broader local healthcare ecosystem. You will be joining a small and growing team that is focused on delivering a fantastic member experience. - Seamlessly navigate members through their healthcare journeys - Serve as a single point of contact for member health care questions, including assistance with appointment scheduling, access to medical records, coordination across primary and specialty care providers, benefits and billing questions, technology troubleshooting, and more - Help members to identify and access high-quality health care providers specific to their personal preferences and needs, including referral research, scheduling, follow-up, and prior authorizations - Coordinate with our health center providers and staff, insurances, pharmacies, and broader health care system to address member needs - Conduct service recovery with members when necessary - Build and improve our growing team and operations - Proactively identify o...