Senior Operations Specialist
Australian Financial Complaints Authority · Sydney, New South Wales, AU
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints...
Job description
Company Description Fairness feels good: Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Job Description: Help shape how Australia responds to scams At AFCA, we’re building a future-ready capability to respond to one of the fastest-growing issues impacting Australians, Scams. We’re looking for a Senior Operations Specialist to play a critical role in designing and embedding the end-to-end case management framework that will underpin our Scams External Dispute Resolution capability. This is a unique opportunity to design from the ground up , influence how complaints are managed at scale, and contribute to fair, independent outcomes...