IT Help Desk

Job description

Description Company Overview: Elite DNA Behavioral Health is dedicated to providing comprehensive behavioral and mental health services tailored to meet the diverse needs of our community. Our team of professionals is committed to delivering accessible, high-quality care through innovative treatment programs and supportive services. Job Summary: Elite DNA Behavioral Health is seeking a dependable, service-oriented Tier 1 Help Desk Support professional to join our IT team. This position is responsible for providing frontline technical support to staff across our Fort Myers offices and multiple locations throughout the organization. This role is a strong fit for someone who enjoys helping people, communicates well, stays organized, and can handle a steady flow of day-to-day support needs with professionalism and follow-through. The ideal candidate is comfortable supporting end users with common IT issues involving Windows computers, Microsoft 365, printers, passwords, and remote support tools. Primary Responsibilities: · Provide hands-on desk-side support for staff at our Fort Myers locations. · Provide phone and remote technical support to users across 30+ office locations. · Monito...