Front of House Administrator

Job description

The Front of House Team represents the welcoming face and voice of Charles Stanley and Raymond James Wealth Management playing a vital role in creating a positive first impression for clients, visitors, and colleagues. As ambassadors of one of the UK’s leading wealth management firms, team members ensure a professional, courteous, and client-focused experience at all times. Key Responsibilities: - Deliver a welcoming and professional front-of-house experience for all visitors. - Ensure reception and meeting spaces are well-presented and equipped at all times. - Manage meeting room bookings and coordinate catering and equipment needs efficiently. - Operate the telephone system professionally, handling calls and inquiries promptly and accurately. - Act as the first point of contact for new business inquiries, ensuring clear and helpful communication. - Maintain accurate records, documentation, and switchboard guides. - Provide administrative support to the Property & Facilities team, including reporting and intranet updates. - Assist with access control administration and uphold security protocols. - Participate in required training and maintain CPD standards. - Support team projects...