Customer Service Senior Associate - Patient Financial Services
Nebraska Medicine · US
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their famil...
Job description
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) As a Customer Service Senior Associate, you'll play a pivotal role in efficiently resolving patient concerns and promoting customer satisfaction. Collaborate with patients, guarantors, and third-party payers to address care, billing, and payment inquiries. Exceed productivity and quality benchmarks, actively contribute to team goals, and adhere to policies and regulations. Join us in maintaining excellent customer relations, advocating for patients, and contributing to a positive organizational environment. If you have questions about applying for the Customer Service Associate, please contact Jana Whitmarsh at jwhitmarsh@nebraskamed.com Details: Monday-Friday Train 7:00a-3:30pm 6-8 weeks, then regular schedule 9am - 5:30pm ECCP location in the: Mutual of Omaha building, 33rd and Farnam Omaha, Nebraska. Potential to work from home after 6 months of training is completed. Ability to type a minimum of 40 words per minute with 95% accuracy required. Why Work at Nebraska Medicine...