Intake Officer - Melbourne

Job description

This vital client-facing role will be the first point of contact for many survivors seeking assistance from Knowmore Legal Service. As such, Intake Officers will deliver high quality telephone and face-to-face services to provide clients with information about Knowmore’s service delivery programs, gather relevant information from clients, work with clients to understand their legal issues and rights, and to identify, prioritise and action clients’ legal and support needs through referrals to in-house and external services. Intake Officers will work closely with the Manager Client Services, Senior Intake Officers, and other discipline members delivering legal and support services, including cultural support, to provide clients with trauma-informed, effective, and streamlined services. Intake Officers will also be an ongoing point of contact and liaison for existing clients, providing information and assisting with arrangements for further service delivery. A client-centred approach and a commitment to ensuring high-quality services are provided to vulnerable people is essential. - Full-time (part-time will be considered), fixed-term until 30 June 2027 - Purpose driven role - Melbour...