Manager, Customer Success

Job description

Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle. In this role, you’ll be the champion for our existing subscriber base — ensuring customers are getting maximum value from Biller Genie, identifying opportunities for growth, and building the kind of relationships that turn customers into long-term partners. You’ll lead, coach, and develop a team of Customer Success professionals while working cross-functionally to deliver an exceptional customer experience. What You’ll Do Team Leadership & Development: - Manage, mentor, and develop a team of Customer Success Managers/Associates, fostering a high-performance and customer-first culture - Set clear performance expectations, conduct regular 1:1s, and support professional growth across the team - Build scalable processes, playbooks, and best practices that drive consistency and efficiency Retention: - Own gross and net revenue retention metrics across the subscriber base - Proactively identify at-risk accounts and work with your team to develop and execute save strategies - Monitor customer...