Graduate Enrollment Support Specialist, GPS (Part-Time, Temporary)

Job description

General Summary of Position: UMass Lowell’s Division of Graduate, Online & Professional Studies (GPS) is seeking a qualified candidate to join its expanding team of graduate student success professionals. The Graduate Enrollment Support Specialist will assist with enrollment advising, retention activities, student success initiatives, and related administrative functions within the Graduate Student Success Office. Responsibilities: - Serve as direct , front-line responder to incoming student phone inquiries. - Triage and respond to the unit email queue and case submissions (CRM management). - Support the student registration processes, including resolving holds and referring students to graduate program coordinators. - Provide general academic guidance and assist students in understanding university policies and procedures. - Contribute to reenrollment outreach efforts, including call campaigns. - Support academic standing communications and monitoring of anytime alerts. - Conduct benchmarking and web‑based research to support departmental planning. - Collaborate with the Director and Graduate Student Success (GSS) team on student success and community‑building initiatives. - Assis...