Night Auditor

Job description

Step into a key role that keeps our hotel running smoothly while the world sleeps! As our Night Auditor at Residence Inn Lexington South/Hamburg Place , you'll be the calm, capable presence that ensures every guest ends their day—and starts the next—with excellence. Overview: The Front Desk Night Clerk will serve as ambassador to the hotel handling all check-in and check-outs, answering incoming calls while upholding Guest Service Standards. Functions will also include nightly accounting and working as a "Runner" for housekeeping needs during the midnight shift. He/She will compute, classify, and record numerical data to keep financial records complete. The Front Desk Night Clerk will perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. This position may also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. Key Duties & Responsibilities: - Resolve guest complaints, ensuring guest satisfaction. - Maintain complete knowledge of, or where to access to following information: a) all hotel features/services, hours of...