Billing Team Leader

Job description

We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: Billing Team Leader: Location: Milton Keynes, Hybrid working - 2 days a week in the office Contract: Permanent, Full Time: About the role: We are hiring a Billing Team Leader to join our Finance Business Services Billing team, managing a small team responsible for leading the day-to-day delivery of accurate, timely and compliant customer invoices and credit notes across an assigned UK billing portfolio. You will report to the UK & QMS Billing Manager and will manage a team of Billing Specialists and Senior Billing Specialists, ensuring work is prioritised effectively, service levels are achieved, billing quality is maintained, and controls are followed. As the Team Leader you will drive “right-first time” billing through strong workflow management, first-line coaching, quality assurance, and proactive stakeholder engagement with Sales, Operations/Service Delivery, Contracting, Master Data, Credit & Collections, Cash Application and Query/Resolution. This role supports month-end and year-end activities (cut-offs, backlog management, revenue/AR substantiation support and accrua...