Field Service Technician / Senior Field Representative, Technology Service

Job description

Field Service Technician / Senior Field Representative, Technology Services – Kitchener-Waterloo Territory The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Responsibilities: Qualifications: - Specializes in the servicing and repair of a core set of complex mid-volume multi-functional devices and may be required to service and repair low-volume devices based on regional business needs; - Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex mid volume multi-functional devices. - Manages territory, inventory and customer relationships; - Achieves expected productivity levels associated with assigned workload and level of experience; - Completes technical training on new equipment as assigned; - Other duties as assigned by manager. - Maintains and manages own parts inventory with a high degree of accuracy. - Adheres to territory back-up plans. - Completes all required administrative tasks in an accurate and timely manner. - Inte...