Warranty Repair and Return

Job description

Overall Responsibilities: Returns and Repair is part of the Warranty team, acting as an expeditor between operations, customer service, warranty, and quality. RESPONSIBILITIES: ◦ Windows out for window leaks ◦ Remove the doors if necessary. ◦ Remove any components needed for headliner replace/repair. ◦ Spot in repairs ◦ Fiberglass matting - Create garage report. - Communicate with the Warranty Manager to ensure smooth and seamless processing of warranty claims. - Work through RMAs on new returns to create SV tickets. - Work with transportation to ensure pink sheets are printed for caps. - Expedite warranty claims and prioritize order of repairs on warranties. - Create MRB for parts. - Communicate status of repairs on dealer inquiries - Prep warranty caps/covers for repair. - Work with production to work warranty claims into line if necessary. - Repair caps that can be repaired without additional support - Organize and understand where caps are in the yard. - Move caps through JDE to completion. - Maintain and track list of stock caps in the yard. - Help other departments as needed. Characteristics and skills: Must be able to manage multiple priorities and collaborate cross-function...