Order Management Representative

Job description

Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summary: The Order Management Representative is responsible for managing the full order lifecycle, ensuring accuracy, compliance and timely processing of customer orders, contracts, subscriptions and billing activities. This role serves as a key liaison between customers, Sales, Finance and internal teams to support seamless revenue operations What you will do: - Review customer contracts and purchase orders to ensure alignment with approved terms and pricing - Process orders accurately and in compliance with internal policies - Validate purchase orders against contracts and quotes - Manage cases from internal and external stakeholders - Track, prioritize and resolve issues wit...