Monitoring and Application Support – French Speaker

Job description

About Us WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions. The Opportunity: The Ops Monitoring function plays a key role in ensuring the stability, performance and reliability of production environments. The position is responsible for overseeing daily operational activities, monitoring systems and applications, and managing incidents and service requests in line with defined service levels. Working closely with technical teams, stakeholders and French-speaking users, the role ensures that batch processes, database operations, system activities and application services run smoothly. It requires a structured and methodical approach, strong analytical skills, and the ability to operate effective...