Quality Control Servicing Analyst/Support Specialist

Job description

Under the direction of the Quality Control Officer, reviews a sample of the servicing activities of the Loan Servicing Center and subservicer. Provide clerical support for the Production and Servicing Quality Control functions. Provide assistance to mortgage business line personnel to improve quality, integrity and salability. Conduct relationships and activities consistent with established Bank policies, procedures and systems including but not limited to the Code of Conduct and Ethics, Bank Secrecy Act and, all applicable State and Federal laws and regulations. Review Loan Servicing Center and subservicer activities to ensure compliance with credit policy, secondary market requirements and federal, state and local laws and regulations Research requirements as published in the agency, investor, guarantor handbooks and/or guidelines and credit policy. Review responses received and update progress and completion of the review process. Follow-up with business-line personnel on any unresolved findings. Answer questions received from the mortgage business line regarding QC reviews, secondary market requirements and credit policy. Distribute mail and routing to appropriate QC personnel...