Business Operations & Strategy Manager - Mortgage Lending

Job description

We're building a specialty mortgage company from the ground up — DSCR, Non-QM, Bridge lending — and we're moving fast. We need someone to own how the operation runs and help us scale it intelligently. This is a rare seat. You'll have influence over the systems we build, and the workflows that power every loan we close. You'll bring AI into the fold to eliminate the manual grind, build reporting that actually reflects reality, and own our LOS/PPE stack end to end. We're at the stage where the decisions you make now will shape how this company operates for years. If that sounds exciting rather than stressful, keep reading. What You'll Do: - Deploy AI tooling to automate repetitive workflows and scale ops capacity without just throwing headcount at problems - Build and own our reporting infrastructure — pipeline dashboards, funded volume, gain-on-sale, funnel analytics — so leadership has real-time visibility into what's working and what isn't - Lead LOS and PPE platform evaluation and implementation; translate what loan officers, processors, and compliance actually need into specs that get built - Own operational readiness for new product launches — pricing ops, channel strategy, mak...