Customer Service Representative /Dispatcher

Job description

At Flynn, it's not just a job, it's a career The Customer Service Representative will act as a liaison, between our Strategic Clients and our Service Departments providing service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. A Day in the Life: Manage large volume of incoming requests from our Strategic Clients electronically and/or by telephone Respond promptly to client’s inquiries and meet client timeframes Communicate with clients through various channels, such as online portals Communicate and coordinate with internal Service Departments across Canada and the US Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution Obtain and evaluate all relevant information to handle inquiries and complaints Escalate requests and unresolved issues to the designated resource as required Keep records of customer interactions; record details of inquiries, comments and complaint Follow communication procedures, guidelines and policies Provide a...