Call Center Representative

Job description

Position: Inside Sales Representative Location: Ocala, FL (ONSITE) Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees! Purpose of Position: As an Inside Sales Representative, you will complete inbound and outbound calls with the goal of scheduling appointments for our In-Home Sales Representatives. Key Role Accountabilities: - Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation! - Make outbound calls to customers interested in the products West Shore Home has to offer! - Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling! - Meet and exceed daily and monthly targets. - Attend daily meetings with your team and department leadership to discuss metrics and priorities. - Maintain accurate records of all customer interactions in Salesforce. Benefits:...