Customer Liaison Officer

Job description

UKAS are recruiting Customer Liaison Officers to work within our Customer Services Team. This is a full-time role, with the option of hybrid working, based at our head office in Staines Upon Thames. Customer Liaison Officers provide essential administrative support in processing accreditation case work from initial customer enquiry through to maintenance of accreditation, at a pace, quality and cost that meet customer expectations and UKAS business objectives. This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public. As a Customer Liaison Officer, you will: - Coordinate visit arrangements - Provide customers with visit confirmations and quotes - Coordinate and book travel arrangements - Progress accreditation casework in line with company process and policy - Maintain and update databases - Respond to internal and external enquiries - Perform general administration tasks - Support other teams and departments - Assist in organising meetings It is expected that the successful candidate will: Equity, Diversity, and Inclusion: Fostering a Culture of Belonging UKAS is proud to be the United Kingdom’s sole Acc...