CCC Clinical Quality Assurance

Job description

All duties and responsibilities are to be performed in accordance with VITAS Healthcare Corporation’s policies, procedures, guidelines, contractual commitments, and governmental regulations. - Monitor inbound/outbound phone calls, focused virtual visits, and agent documentation to record observations, using quality assurance tools, in accordance with overall VITAS and nursing standards. - Field shadow local program RNs from admission, case management, and on-call after-hours during probationary period, bi-annually during the following 24 months of employment, and annually thereafter. - Work as a telephonic and virtual RN triaging calls, as directed to support CCC operations teams and remain closely connected to all Telecare processes and standards. - Provide real time feedback on non-clinical customer service skills and clinical triage skills, within the scope of an RN license, and in a motivational manner to best support the quality of our front-line agents and supervisors. - Ensure accurate assessments are completed and documented in relation to triage assessments, interventions, and action plans, plans of care, adequate follow up, and clinical documentation (Nursing Process). -...