Program Manager, Healthcare Services

Job description

JOB DESCRIPTION Job Summary Provides subject matter expertise and leadership to healthcare services function - providing support for project/program/process design, execution, evaluation and support, and ensuring compliance with regulatory and internal standards, practices, policies and contractual commitments. Contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties: - Collaboratively plans and executes internal healthcare services projects and programs involving department or cross-functional teams of subject matter experts - delivering products from the design process to completion. - Provides ongoing communication related to program goals, evaluation and support to ensure compliance with standardized protocols and processes. - May engage and oversee the work of external vendors. - Focuses on process improvement, organizational change management, program management and other processes relative to business needs. - Serves as a subject matter expert and leads healthcare services programs to meet critical needs. - Communicates and collaborates with customers to analyze and transform needs and goals into functional requirements. - C...