Strategic Account Manager - Stellarus, Sr. Principal
Blue Shield of California · El Dorado Hills, California, US
Your Role The Customer Experience organization is responsible for ensuring Stellarus’ most critical customers achieve measurable, sustained value from the pl...
Job description
Your Role The Customer Experience organization is responsible for ensuring Stellarus’ most critical customers achieve measurable, sustained value from the platform and maintain long-term trust and partnership with the company. The Senior Principal, Strategic Account Manager is a senior individual contributor role accountable for the strategic, commercial, and executive level management of Stellarus’ most valuable and complex customer relationships with flagship health plans. In this role, you will serve as the primary executive level account owner for designated strategic customers whose success materially impacts Stellarus’ revenue trajectory, platform adoption, and market credibility. You will operate with broad autonomy to shape multi-year account strategies, negotiate complex commercial agreements, guide value realization and solution adoption, and represent Stellarus directly with C suite leaders, including CEOs, within large, regulated, and highly matrixed customer organizations. This role is calibrated at the Senior Principal level due to its enterprise-wide impact, executive decision-making authority, and responsibility for high risk, high visibility customer outcomes. The...