User Support Officer

Job description

We currently have a vacancy for a User Support Officer fluent in English, to offer his/her services as an expert who will be based in The Hague, Netherlands. The work will be carried out either on the company’s premises or on-site at customer premises. In the context of the first assignment, the successful candidate will be integrated with the team of the company that will closely cooperate with a major client’s IT team on site. Your tasks: - Providing first and second level ICT support for all users, including during stand-by duty; - Installing, upgrading, maintaining and decommissioning hardware and software; - Contributing to the regular ICT maintenance that takes place in the evenings and on weekends; - Testing new versions, releases and patches for hardware and software and providing recommendations on their implementation; - Assisting in the process of ordering of new IT equipment and initiating ICT-related purchases; - Performing asset management tasks, such as gathering and keeping detailed hardware and software inventory information. Requirements: - University degree in IT or relevant discipline, combined with minimum 3 years of relevant working experience in IT; - Experie...