Client Solutions Director

Job description

The Client Solutions Director will focus on ensuring that life sciences engagements deliver clear customer value, particularly during pilot programs and early-stage deployments. The role bridges the pre-sales and post-sale phases of client engagements, working closely with Client Executives, Solution owners, and the Customer Success team to help design solutions, coordinate pilot execution, and support successful outcomes. A key area of focus will be supporting pilot programs related to Precision Patient Identification (PPI) and other terminology-driven solutions supporting clinical research, real-world evidence, and commercial analytics. WHAT YOU'LL DO: Solution Design and Pre-Sales Support Partner with Client Executives and Solution owners to support discovery, feasibility assessments, and solution design during the pre-sales phase Help translate customer needs into solution approaches using IMO capabilities Participate in client discussions and internal planning around pilot engagements Work with product and solutions teams to ensure proposed approaches align with current platform capabilities Pilot Coordination and Delivery Support: Help coordinate pilot engagements, ensuring o...