Customer Service Rep II

Job description

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues. Additionally, this position will be responsible for responding to alerts from servers, applications, and network and assigning to appropriate support personnel. Responsibilities: Customer service skills such as; patience, attentiveness, attention to detail, and clear communication are vital and Windows/MAC PC, and general end user support in a variety of technologies are required. Our customer services desk provides end-user and external customer support for proprietary business applications and standard (off the shelf) client software. Job responsibilities include, but are not limited to the following; The IT Service Desk and Network Operations Team is 24x7x365 in support of internal and external customers. The position’s schedule is Tuesday through Saturday, 8 AM to 5PM US Eastern Time (assumes one hour of breaks and eight hou...