Desktop Support Analyst 1

Job description

All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Job Posting Title: Desktop Support Analyst 1 Position Type: Professional / Unclassified Department: LSUAM FA - ITS - SO - Unified Endpoint Configuration Management (Eric Joseph Pergola (00069477)) Work Location: 0201 Fred C. Frey Computing Services Building Pay Grade: Job Description: The Desktop Support Analyst 1 provides first-level technical support for faculty, staff, and students in a higher education environment. This role serves as a second-level support resource, resolving complex hardware and software technology issues while contributing to standardization, documentation, and continuous improvement of IT services. Job Responsibilities: Technical Support: Provides endpoint and desktop support for university-supported technologies. Troubleshoots hardware, operating system, and application issues across Windows, macOS, and mobil...