Patient Service Representative: Hybrid; Cardiology

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This is a full time position working hybrid, 40hrs/wk; from Monday- Friday, supporting the Cardiology Department. Job Summary: Directs patient access to the cardiology practice by responding to and supporting patients and families. Job Description: Essential Responsibilities: - Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. - Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including worker's compensation and auto liability. - Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes...