Senior Software Engineer

Job description

About Lorikeet Lorikeet is the most powerful customer support AI for complex businesses — fintechs, healthtechs, marketplaces, and delivery services. We're building from the ground up on the premise that most support responses should be automated with transparent, customizable AI, and that support teams should spend their time managing automation and engaging with complex cases — not grinding through high volumes of simple tickets. Once teams are freed from reactive support, we want to help them tackle what's next: delivering personalized, concierge-level service to their customers. To pull this off, we're drawing on Jamie's experience as an early member of Google's generative AI team, Steve's experience building for operational teams at Stripe, and a broader team that's come from Stripe, Canva, Atlassian, Dropbox, and Dovetail. We're growing fast, have paying customers, real revenue, and a strong pipeline. We've raised over USD $50M from leading VCs and angels including QED, Blackbird, Square Peg, Claire Hughes Johnson (ex-Stripe COO), Cristina Cordova (Linear COO), Bob Van Winden (Stripe Head of Support), and Cos Nicolaescu (Brex CTO). Our global customers include the largest tel...