Senior Logistics Customer Service Coordinator

Job description

Description Main Purpose of the Role: - This position performs Logistics, Operations and Customer Service Support to our customers and agents. - Overall duties include handling IMPORT / EXPORT bookings and documentation for both AIR and OCEAN, AES - filing, Shipping Instructions, Draft BL’s, export door moves, LTL, send pre-alert documents to destination, - Arrival Notice, AMS, ISF and customs clearance, cargo release, import door moves, demurrage and detention. - Billing and invoicing, vetting vendors costs. - A self-motivated individual, who supports all day-to-day activities. Main Tasks: - Coordinates with origin agents. - Receives AMS Templates, ISF Templates, and Pre-alert documents from overseas agents. - Adds files to system. - Monitors ETA. - Communicates with consignees. - Prepares Arrival Notice and Invoice to customers. - Coordinate Customs Clearance with Brokers. - Collects charges from consignee. - Coordinates cargo releases with internal accounting team and carriers. - Coordinates door deliveries (if contracted). - Posts Costs (bills) to pay vendors. - Manages demurrage and detention with customers and carriers. - Ensures compliance in U.S. import cycle for both AIR a...