Customer Systems Administration Officer

Job description

At Water Corporation, we’re evolving how we deliver technology services to better support our customers, communities, and operations. Our Customer Systems Administration team plays a critical role in keeping essential customer systems running smoothly and continuously improving how services are delivered across the business. This is an opportunity to be part of a collaborative team where your expertise will help solve problems, support users, and drive better outcomes through the systems that underpin everyday services for Western Australians. About the role: In this role, you’ll provide high-quality support for a range of customer-facing applications that underpin billing, communication, and service delivery across the business. These include systems such as Grange, Temetra, BuilderNet, EAS2, My Water, Customer Communication Management and Midas. You’ll be responsible for logging, managing, and resolving incidents through ServiceNow, ensuring issues are addressed efficiently and with a strong focus on customer outcomes. Working closely with colleagues across business and IT teams, you’ll help maintain system performance and contribute to continuous improvement initiatives. This is...