Team Leader - Client Success

Job description

About Trilogy Care Trilogy Care is one of Australia's fastest-growing providers in the aged care sector, delivering self-management home care packages that empower older Australians to live independently and with dignity. With a rapidly expanding client base and a team that is genuinely passionate about what they do, Trilogy Care is an organisation on the move and we're looking for an experienced client success leader to grow with us. About the Role: This is a hands-on leadership role where you will be driving performance and capability across a team of approximately 10 Client Success Partners. You will set the standard for service excellence, coach your team to consistently deliver outstanding client experiences and act as the escalation point for complex or sensitive matters. While you will remain operationally engaged when it counts, your primary focus is clear: lead your team to perform at their best, every day. What You'll Be Doing: As Team Leader, your responsibilities will span across people leadership, operational oversight and client experience, including: - Lead from the front, coaching and developing your team through regular one-on-ones, performance reviews and real-tim...