Team Leader for the Client Service Specialists - Corporate

Job description

Company: Marsh Description: As Team Leader for the Client Service Specialist Corporate team, you will lead a high-performing team that delivers best class service to our corporate clients. Together with the Head of Corporate, you translate strategy into daily operations, ensure high quality in all client deliveries, and drive continuous improvement. You combine clear leadership responsibilities with hands-on client work and manage your own portfolio as a Client Service Specialist of corporate clients, ensuring strong relationships, high client satisfaction and effective cooperation with internal stakeholders. Key Responsibilities: - Lead, coach and develop the Client Service Specialist Corporate team to deliver high-quality service, strong client satisfaction and efficient operations - Contribute to defining and executing strategic and operational goals for the Corporate segment together with the Head of Corporate - Set, communicate and follow up on clear targets and expectations for direct reports, including regular feedback and performance reviews - Oversee and continuously improve daily workflows, processes and the use of technology (including templates and AI) to enhance speed,...