Deck Ambassador/ Pool Receptionist

Job description

Deck Ambassadors at British Swim School run efficient customer service and site operations focused on retention of families through engaging relationships to secure further lesson bookings and to attract new customers. Adherence to British Swim School policies and procedures ensures that families expectations are met and exceeded. Knowledge, Skills, and Abilities - Enthusiastic, assertive personality with strong relationship and customer service skills. - Effectively communicate with customers and employees, bi-lingual is a plus. - Disciplined to follow schedules and enforce safety procedures as well as follow policies, teaching methods and procedures of British Swim School. - Able to multi-task in a changing environment with priorities in order. Roles and Responsibilities: - Reports to and communicates directly with Operations Manager or Franchise Business Owner. - Be present and correctly dressed in British Swim School uniform at least 30 minutes before the start of the first lesson of the day. - Create positive first impressions and facilitate appropriate orientation for new families. - Ensure proper set-up, maintenance and break down of on-site marketing and merchandising at po...