Senior Customer Operations Analyst

Job description

The incumbent in this position will work on assigned customer operations compliance; that is, a set of interrelated compliance programs, existing enterprise policies, procedures, and regulations. This position is responsible for performing monitoring activities for the enterprise to ensure compliance within customer operations and is required to operate cross-functionally and in areas with ambiguity and complexity from both legal and political frame of reference. Additionally, this position will be responsible for data analysis and reporting related to customer operations outside of compliance as required. - Examines and evaluates the integrity of operational information. - Prepares complex computer-generated reports and analyses. - Develops relationships and partnerships with the customer operations business units impacted by the compliance sector and is seen by the business units as a valued go-to resource for compliance questions and concerns. Develops working knowledge of the business processes and IT applications that support those business processes. - Keeps abreast of the changing compliance and regulatory landscape within customer operations. - Drafts compliance analysis an...