SCC Agent Level 1 (Part Time; Varied)

Job description

Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Service Connection Center Agent DEPARTMENT: Marketing – Service Connection Center GRADEFLSA STATUS: H10 – Non-Exempt: BADGE TYPE/COLOR: Blue – Key Employee REPORTS TO: Supervisor, Service Connection Center, DR Service Connection Center Agent SUPERVISES: N/A: JOB SUMMARY: This position* will ensure the delivery and execution of service excellence to both internal and external customers. It will ensure all customer contact is courteous, informative, thorough, and friendly. It will also foster an employee culture that is passionate about delivering truly world-class customer service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--LEVEL 1: - Receive all incoming phone calls and direct to the appropriate parties - Dispatch internal calls for guests and employees - Assist patrons by providing information about the property, the hotel, promotions, events, and direct mail offers - Service/reviews customer complaints or inquiries in a positive and professional manner - Make entertainment, special event, golf, and restaurant reservations - Access CMS for event reservations, and other outlets as needed - Coordinate with various...