Onboarding Success Manager

Job description

Job Description How you’ll make an impact: As an Onboarding Success Manager, you will deliver an effortless onboarding experience that sets customers up for long-term success. As the single point of contact for new customers, you will own the entire onboarding journey, guiding them from sale through adoption of our practice management products. You will lead customer meetings, create structured onboarding plans, and manage progress to ensure implementations stay on track. You’ll coordinate cross-functional teams at the right moments to meet commitments and resolve issues quickly, all while translating customer needs into the right product setup and actions that maximise value. Through clear expectations, effective communication, and strong project management, you will shape the customer’s early experience and lay the foundation for long-term success. What you'll do  Engage new customers post-sale to understand business objectives and define the appropriate onboarding approach  Full ownership of onboarding success plans aligned to customer outcomes, including scoping, milestone planning, issue resolution, tracking and delivery.  Acting as the primary point of contact for customer...