Senior Product Designer - Knowledge AI

Job description

Job Description Zendesk builds software crafted to improve the customer experience. We lead the industry with breathtakingly simple software, but we’re constantly innovating and can’t wait to outdo ourselves in the future! Design is an integral part of everyday life at Zendesk. We believe in a collaborative working style, working hand in hand with Product Managers, Engineers, Content Designers, and Researchers. We work with a bias towards rapid prototyping, experimentation, and an obsession with our customers and their needs. As a Senior Product Designer for our Knowledge team, you will take a systems-oriented approach to define the vision for creating a best-in-class knowledge platform that powers our customers' conversational AI experiences. You will rethink our Help Center experience for the age of AI, and how customers manage, evaluate and optimize their knowledge quality at scale. You will collaborate closely with other designers in the space to ensure an optimal and consistent end-to-end experience. Your role will be vital to our mission of enabling AI-driven self-service workflows that provide accurate answers and improve customer service interactions. You will get to collab...